Shipping & Returns
You may return unused non-electrical items within 30 days of delivery for a refund minus shipping costs. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please note that we cannot offer returns of electrical items, sensors, or any items that can be used for "diagnosis of your problems"...we are in business to sell parts, not loan out diagnostic tools. Also please note that we run on an honor system with returns, please don't try sending in your original broken item for a "defective part" refund, we reserve the right to secretly mark items and call your bluff.
We can ship to virtually any address in the world, but REALLY don't like to unless you are absolutely desperate for the part. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. These quoted rates are not set in stone, and honestly may be just a wild guess by the online system based on erronious typo weights/measures. If shipping seems outragous or too-good-to-be-true....please email us for a true shipping price and allow us to fix the mistake on the website.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.